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1.6 Based on 8 reviews
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  • Customers like
    • Cheap 1
    • Fast 1
  • Customers don't like
    • Poor customer service 4
    • Disregard for fragile items 2
    • Workers not employees 2
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The movers did not arrive at the scheduled time. No information was provided re: options for insurance. After loading up, it was noted that a panel was missing on the back door of the movers truck. The movers pieced together odds & ends to close the contents in after a complaint was raised. Note: after the move, I observed that ALL of my wooden furniture pieces were damaged - scratched & gouged. It took several attempts / contacts to obtain... Read more

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I scheduled movers to come to my home on 10/21/16 between hours of 2-4pm. I received call from dispatch at 2:43pm that movers would be a little late. I continued to call throughout evening with very little updates from dispatcher other than that the movers were now stuck in traffic. I called Richard Gordon at 4:48. He was very short but said would reach out to dispatch. I called Richard back and left a voicemail with zero response. Finally at... Read more

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Milestone Relocation Solutions - MOST UNPROFESSIONAL movers
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I know that moves can be tricky and I've worked with several national and local companies, but this was the WORST experience with a crew I have ever had. Honestly, if the moving crew hadn't had my phone number and details of the move I wouldn't have associated them with the business at all and if I hadn't had to move by that particular date I would have declined services upon my first impressions and interactions with the moving crew. What I saw... Read more

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I should have read the posts about the problems with this company before I hired them. They said they would be at my son's apartment today to move him into his new condo between 8:00 and 9:00 am, but the 2 guys didn't arrive until 11:10. While they were very nice and professional, the delay required my son to take a day off from work (he works from 2 to 10 pm). I called the office and was told that Jim, our move coordinator, was in transit... Read more

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Do not use this service. They never show up when they say they will and with all of the rescheduling I just had to hire new movers which cost me time and money. They were extremely unprofessional; Mike, Larry and all the others. They hung up on me and are a bunch of misogynist jerks. Save yourself the headache and hire another service. I also reported them to the BBB because they are horrible and unprofessional; beyond reprehensible. Read more

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WARNING: DO NOT USE THIS COMPANY!!!If IF I could give them LESS than 1 star, I would!!!!!! RUN form this company, FAST!!! They are by FAR the WORST movers I have ever used!!! The DROPPED my new refrigerator scratching and denting both doors, DROPPED my China cabinet crushing one of the corners and BROKE the door on an armoire!!! They were completely inexperienced and unprofessional. I threatened the owner with a suite and he agreed to pay for... Read more

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I was asked by Richard Gordon to email the claims department instead of listening and making right the catastrophe that was our move on Sunday, August 7 , 2016. Our "movers" (I use that word loosely because one of the men who arrived said he wasn't a mover he was a painter) They arrived to move us to our new apartment. It was an easy job. Around 10 pieces of furniture, maybe 8 boxes and that was it. In hiring this company we were told we would... Read more

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I used them last year and they where good and inexpensive .It was also like a hundred degrees that day ..Will use again

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I booked Milestone relocation Services, Raleigh, NC. for 26th June 2016. The move was from home in Cary, NC to a storage location 5 miles away in Cary, NC. They sent a quote for $99/hour for 2 people and $80 for the truck with a 3.5 hour minimum move. It was agreed for 26th June between 2 and 4 PM. When the truck arrived with 2 people on the agreed day and time, it was soon noticed that the truck sent had no number plates. When the workers... Read more

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Milestone Relocation Solutions - Horrible move thanks to your crew!
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(This was sent to the salesmen who sold me this job) I just wanted to let you know how unhappy I was with our move. I tried calling you numerous times during our move and could not get a hold of you. The crew that showed up on Wed afternoon was horrible. I had 4 very young guys come out that just wanted to rush and go to the beach. They made it clear to me that they wanted to hurry up so they could go to Spring Break. I rented a 26foot U... Read more

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