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Damaged belongings and claims not paid

Original review updated by user Sep 26, 2021
Drivers/Movers were high on marijuana when they arrived. They did not cover any of my belongings when they moved them and they promised that was part of their standard process. They damaged my sofa and also tore my laundry room door off the hinges where it cannot be repaired but must be replaced. Richard was the salesperson and Ashley was the claims person who ignored paying the full value of the damages to my belongings. DO NOT USE THEM!

User's recommendation: Do not EVER use this moving company!!

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ID
#2907374 Review #2907374 is a subjective opinion of poster.
Pros
  • Pricing seemed good
Cons
  • Moving staff did not protect furniture
  • Terrible movers and caused damages
  • Movers were using marijuana in the van
Loss
$350
Preferred solution
PAY ME FOR THE DAMAGES TO MY SOFA AND LAUNDRY ROOM DOOR
New Reviewer

My coffee table is scratched brutally and dresser ply is damaged

Milestone Relocation Solutions - My coffee table is scratched brutally and dresser ply is damaged
Milestone Relocation Solutions - My coffee table is scratched brutally and dresser ply is damaged
My new coffee table was dragged & rolled on the trolley which has brutally dsmaged it. And my dresser is scratched and ply is chipped away..
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ID
#1669886 Review #1669886 is a subjective opinion of poster.
Service
Milestone Relocation Solutions Moving Service
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
New Reviewer

Best service

Best movers ever! Very professional and hard workers! Very nice young men.
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ID
#1590882 Review #1590882 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Reason of review
Good quality
New Reviewer

DO NOT USE THIS COMPANY!!!

I had a move scheduled 6 months in advance, 15 minutes before the moving crew were supposed to be at my apartment the movers call me and tell me, I'm going to have to reschedule my move! The mover informed me they don't work in the rain and proceeded to tell me how it was down pouring were I was living. NO RAIN IN MY ARE! In fact, the rain didn't start until 4 hours later! That was plenty of time to do the small amount of moving I had since, there was no furniture involved! After going back and forth with this guy, he gets mad and inform me, "LADY, WE AIN'T MOVING YOU! And hung up the phone! I called the main number only to get an equally as rude person telling me they are going to have to reschedule. I tell her I can't because, I have to be out TODAY! The woman tells me she is through this conservation and hangs up! A few hours later I call back to see if they can send someone else to move me, because I can't find someone to move me yet and the lady tells me, Oh! They are on their way and will be calling you when they are about 20 minutes out. I'm STILL waiting for that call! Thank God, I was able to find a moving company that was nice enough to move me on short! Save your money, time, and frustration! GO TO ANOTHER MOVING COMPANY!!!!!
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ID
#1323049 Review #1323049 is a subjective opinion of poster.

Don’t use this company!

They were scheduled to arrive at 8am. After waiting to 9:30am I called only to get the run around that Scott was coming in and Margerat is going to call you. With no one calling. After 4 phone calls I just cancelled the move. They didn’t even apologize. Then at 1:30 they call to ask me we’re they still moving my piano. Very unhappy with this company. I wondered if they were legit?
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ID
#1284790 Review #1284790 is a subjective opinion of poster.
Location
Clinton, Maryland

Worst experience ever!

The movers were late!! They were extremely careless and broke many items. They did not want to compensate until after being threatened with a law suit. If you value your items DON'T USE MILESTONE. They are the worst. One of the movers was literally found off the street. A job that should have taken 3 hours took more than 8 hours.
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ID
#1122502 Review #1122502 is a subjective opinion of poster.
Service
Milestone Relocation Solutions Moving Service
Reason of review
Bad quality

A nightmare!!!

We hired Milestone relocation because we weee moving from Small 2 BR townhouse to a large house with a set of stairs to enter. I am in a boot for a foot injury and my husband had army that weekend and we needed it done quick. This was a nightmare! 2 movers were On time and polite, but they had no materials, I had to provide Them with my own towels to wrap furniture, leftover cardboard boxes to pad furniture and they had no gloves (yet complained about grip)! And no dolleys or ropes!! I filled out inventory and mentioned the stairs many times! At new house they struggled bad and it was clear they were very out of shape As my husband and I moved the same furniture last year! We were quotes 2-3 hours and under 400 Dollars. At 5 hour mark they weren't done and my husband stopped them. Boxes still all in garage not even on first or second floor let alone right room, and much furniture never taken upstairs. During move supervisor called at 3.5 hour mark asking why taking so long. They asked me for water and I had no cups we were moving had not brought any?!!? Then at the end when we stopped them because we were being charged by the hour (unfair with slow out of shape movers!!) ... the one man got HEAT exhaustion and vomited all over our yard! He admitted he had not eaten all day (not my problem!) they then left tools at our house and called me and gave them husbands number to pick them up, never came,'called supervisor told her everything and she said they would pick up the tools... they ever did!! she said talk to move coordinator, sent him pics of all that wasn't moved as well as scratches on desk and dent in wall!! Was charged DOUBLE the quote!! Do NOT use them!!!!
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ID
#1106782 Review #1106782 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Service
Milestone Relocation Solutions Moving Service
Reason of review
Poor customer service

Horrible

Mikes relocation service sucks he was over 6 hours late and didn't offer to take anything off my price. He has very poor customer service skills. Granted the first time I used his moving service the movers were about 2 hours late but he offered to throw in a mother...
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1 comment
#1376649

They were late, put large holes in the stairwell walls, broke the back of the entertainment center, chipped off one corner and scratched the other side. Railing scratched up in stairwell.

Took to much time to load and unload truck then wanted to try and move the rest of the house at 1000 at night. Don't think so.

Scheduler very unprofessional. Now Scott Sanderson does not want to call back about damages

NEVER EVER USE THESE CROOKS!!!

ID
#1066408 Review #1066408 is a subjective opinion of poster.
Service
Milestone Relocation Solutions Moving Service
Reason of review
Poor customer service

Angry person

I tried calling and he was immediately very angry on the phone because I had called from a restricted number. There was no greeting or inquiry about the purpose of my call--just anger then a hang-up. It was not intentional or personal to him that my phone number showed as restricted--my number shows up as restricted because of the type of work I perform. I would have given it to him were we to do business together. I am a single professional female and felt frightened by this individual and our interaction was only a matter of seconds. Just a FYI for anyone looking to use him.
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ID
#1054470 Review #1054470 is a subjective opinion of poster.
Service
Milestone Relocation Solutions Customer Care
Reason of review
Poor customer service

Milestone Movers, 'They Break your Stuff'

After having a few weeks to unpack we are noticing some serious issues with how the move took place. First of all I received my call that they were going to arrive within 30 minutes at 9:30. They then did not precede to arrive until aftrer 11:00 AM which was an hour outside of the 9-10am window. In the meantime I tried to call them back and the phone was shut off. I called their office and left a message and no one has ever responded to it. During the move there was a lot of banging when they were moving and I did my best to ignore it, assuming they knew what they were doing. When they dropped a mattress off the upper balcony they managed to catch it on a picture hook and tear it. It was a small tear on an older mattress so once again I let it go. It was after they left we noticed that just about every box with anything glass in it was broken including a three inch thick crystal dish which, despite being rather hard to break was absolutely shattered. Now before you assume I just thew a bunch of glasses in a box and hoped for the best I want you to know that every item was meticulously wrapped in packing materials with care. Any easily breakable glass was transported separate from your truck. These boxes shouldn't have broken, yet every single one of them did. The tv stand is missing two support legs underneath of it which have apparently gone missing. There is a broken leg on a vanity and some broken lamps and lamp shades. There were boxes in the incorrect rooms everywhere despite being clearly labeled, including a clothing box in our shed. I am not inexperienced with how to load a truck as I have been involved in the industry before being both a driver, furniture packer, and working in delivery. A bang here or there and a box with some broken items would not have been a big deal, its all part of the moving process, things happen. The amount of damage to our property however was unacceptable. For that many things to break and be damaged they must have been tossing every box that said 'Fragile' on it on the ground. Even doing that I am not sure this much damage could have been caused. There was no mention of any of the damage by the driver or crew so I expect they were trying to slip it past us. Issues happen I get it, but their dishonesty is also an area of concern. I know you get what you pay for and you certainly had a much more affordable rate, but this is probably the worst move I could have imagined. If you had just not shown up I probably would have rented a truck and my items would have at least gotten there unharmed. I seriously warn anyone not to use this company despite the price. It is not worth it, they will damage your property. I did not look at their reviews previous to booking them and I seriously regret it. Do not use this company.
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ID
#1048879 Review #1048879 is a subjective opinion of poster.
Service
Milestone Relocation Solutions Moving Service
Reason of review
Bad quality

Horrible

We had a move set up with Milestone between 2-4 pm; they didn't arrive until 7 pm. Called Milestone several times and spoke to Mark Jacobi who couldn't locate the movers- finally he just gave us the team leads phone number and we called them at 530 pm- the said they...
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ID
#1012530 Review #1012530 is a subjective opinion of poster.
Service
Milestone Relocation Solutions Moving Service
Pros
  • Fast
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Price reduction

Milestone Relocation Solutions - Moving Service Review

Where do I begin? This company was terrible. Please don't use them if you are moving. First off, it took them almost 11 hours to move my 1700 sq ft home. I over estimated how much stuff I had (moved 85% of boxes myself ahead of time) and they estimated it would take no longer than 5 hours to move me out and in to my new house - which was only 20 min away. First off, it obviously took them more than double the time even with me overestimating- then they didn't bring a uhaul that was big enough so - get this - we had to load up our own vehicles because they refused to come back and pick up everything. There were 3 of them and they had an individual who didn't speak English so he kept placing everything in the wrong locations and he didn't know how to move at all because he simply was a young and perhaps even a teenager. On top of it, they moved my sister and mom a week later and it only took them 3 hours to move because they actually had competent and capable men move them. So you don't know what you'll be getting. I ended up way overpaying due to their negligence. They also don't want to take responsibility to unassemble anything with electrical components to move (like a treadmill - we had to unassemble it ourselves and help them move it down) they won't unplug and plug in fridges or washers and dryers for you either. Because we were almost approaching 12 hours, we ended up helping them assemble furniture ourselves, it was the most excruciating day and I wondered why am I paying close to 2K for work im having to do? Take my advice and go with another company.
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ID
#976649 Review #976649 is a subjective opinion of poster.
Service
Milestone Relocation Solutions Moving Service
Reason of review
Poor customer service

Absolute worst movers

The movers did not arrive at the scheduled time. No information was provided re: options for insurance. After loading up, it was noted that a panel was missing on the back door of the movers truck. The movers pieced together odds & ends to close the contents in after a complaint was raised. Note: after the move, I observed that ALL of my wooden furniture pieces were damaged - scratched & gouged. It took several attempts / contacts to obtain $300 as per the limitations of the insurance. This amount did not even cover the cost of the damage to one item - my dining room table. This was the worst moving experience I ever had, where everything was damaged in some form or another. I would DEFINITELY NOT recommend this moving company even to my worst ememy.
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ID
#948361 Review #948361 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Service
Milestone Relocation Solutions Moving Service
Reason of review
Poor customer service

Horrible Experience

I scheduled movers to come to my home on 10/21/16 between hours of 2-4pm. I received call from dispatch at 2:43pm that movers would be a little late. I continued to call throughout evening with very little updates from dispatcher other than that the movers were now...
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ID
#944993 Review #944993 is a subjective opinion of poster.
Location
Wake Forest, North Carolina
Service
Milestone Relocation Solutions Moving Service
Cons
  • Poor customer service
Reason of review
Poor customer service

MOST UNPROFESSIONAL movers

Milestone Relocation Solutions - MOST UNPROFESSIONAL movers
Milestone Relocation Solutions - MOST UNPROFESSIONAL movers
Milestone Relocation Solutions - MOST UNPROFESSIONAL movers
I know that moves can be tricky and I've worked with several national and local companies, but this was the WORST experience with a crew I have ever had. Honestly, if the moving crew hadn't had my phone number and details of the move I wouldn't have associated them...
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ID
#944543 Review #944543 is a subjective opinion of poster.
Location
Lovejoy, Georgia
Service
Milestone Relocation Solutions Moving Service
Cons
  • Poor customer service
  • Argumentative movers
Reason of review
poor customer service, argumentative movers, refusal to wrap furniture, services not delivered as advertised
Loss
$470
Preferred solution
Full refund

They lie.

I should have read the posts about the problems with this company before I hired them. They said they would be at my son's apartment today to move him into his new condo between 8:00 and 9:00 am, but the 2 guys didn't arrive until 11:10. While they were very nice and professional, the delay required my son to take a day off from work (he works from 2 to 10 pm). I called the office and was told that Jim, our move coordinator, was in transit between two offices. She said to call him and leave a message and he would get right back to me...that was 6 hours ago. After paying the movers and tipping them (I wasn't going to punish them for the scheduling problem), I called their office back and spoke with Mark. He apologized. When I told him Jim never returned my call, he said Jim was out sick today. Funny since the woman had told me earlier that Jim had just left their office. So on top of Jim not bothering to call me back, Mark flat out lied to me. What a way to run a company! Don't believe anything they say. Find someone else to move you.
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ID
#936838 Review #936838 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Milestone Relocation Solutions Moving Service
Reason of review
Bad quality

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